SQL Data Analyst

Get to know our Team:

• The data analyst is charged with disseminating reliable information and meaningful analysis across business units within Grabpay.

Get to know the Role:

• The Data Analyst will contribute to and support business intelligence and decision making by developing efficient methods for extracting data from source systems, automating processes, developing end-user reports, and expanding the use of new technologies within Grabpay.
• This position reports to the Senior Manager, Payment Operations.

The day-to-day activities:

• Support enterprise wide analytics by collaborating with other Grabpay departments to understand business reporting needs and requirements.
• Design, development, and maintenance of a call center operations reporting package for Grabpay management.
• Gather and analyze data to create documentation and specifications for new data production reports and effectively communicate related methodologies to business users
• Oversees and facilitates flow of data information between and among Grabpay operations, departments and other constituencies.
• Query and analyze data from various environments.
• Interpret data and provide analytical commentaries to explain or highlight significant findings.
• Design/construct production or adhoc reports and dashboards through analytics tools, such as Microsoft SQL.
• Server Reporting Services (SSRS), Holistics and Tableau is added advantage.
• Present analytic findings in a clear and concise format to internal and external stakeholders.
• Manage timely and accurate delivery of mandatory federal and state marketplace reports.
• Establish and implement standards and strategies for efficient data management and data quality review processes.
• Expand technical and business knowledge through individual research and on-the-job training. Participate in meetings and facilitate information exchange with other departments.
• Serve as a data steward for Grabpay job aides and other tools to assist representatives in improving overall quality of interactions.
• Other duties as assigned by Management.

The must haves:

• Bachelor’s degree required in information systems or related field; experience in healthcare industry a plus.

• 2+ years working with Microsoft SQL.

• General knowledge of call center data management tools and systems - exposure to Zendesk, Avaya/ Genesys/ Siebel (CRM), XCally and Contact Solutions or similar telephony systems highly desirable.

• Self-reliant and self-motivated to understand and develop technical solutions.

• Experience designing and working with relational and multi-dimensional models.

• Strong verbal and written communication skills.

• Proficiency in SAS or SSRS is a plus.