Nhà Tuyển Dụng: Đăng Tuyển Dụng | Tìm Hồ Sơ

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South Retail/Service Operation Manager

Mô tả công việc

1. Develop annual Regional Distribution Centers Operation strategies & budgeting in line with Distribution Long Run Business Plan strategies & business long term growth objectives

  • Analyze business excellent improvement requirement and opportunities.
  • Develop annual Centers operation strategies and execution plans.
  • Support to monitor, analyze and evaluate sales & distributors trends to identify new sales opportunities for developing & adjusting multi- year distribution operations strategies and plan to meet business strong sales growth.
  • Develop, monitor & assure the adherence to annual budget formulated effectively.

2. Oversee and manage nationwide Regional Distribution Centers in compliance with service standards and policy/ procedure to maximize customer experience in ordering, pick-up & registration

  • Lead to implement My Amway Place at Centers

 Deliver flawless execution for Physical Experience Programs & other programs Centers Floor redesign Floor activities & traffic management

  • Lead to develop new initiative to enhance customer service in Centers operations aligned with sales & marketing plan
  • Lead to manage assets at sites including cash, inventory, fixed assets
  • Lead to manage operations cost/ expense

3. Lead to manage operational compliance with internal process & external audit

  • Coordinate with Operation Excellence to manage internal audit execution and improvement plan at Centers.
  • Act as an expert and company representative in handling external audits & customer complaint regarding critical issues.

4. Staff management

  • Plan & manage Centers workforce optimization aligned with business strategies.
  • Direct Centers leaders to build up & manage workforce (CS, WH, BES, Delivery).
  • Coaching, developing & consult team for high performance & engagement.
  • Directly lead Day-to-Day team performance and prioritization.

5. Provide expertise support in other critical business projects assigned

Yêu cầu công việc

  • Bachelor’s Degree of any fields
  • At least 08 years in similar role of customer service, retail operation management.
  • Experience in interacting with SAP, ERP.
  • Good English skills in speaking and writing.
  • Business Acumen.
  • Problem Solving, Decision making.
  • Communication.
  • Engage & Influence.
  • Focus on Customer.
  • Lead & Manage Change.
  • Enhance Organization Talent.

Phúc lợi

Máy tính xách tay, Bảo hiểm theo quy định, Du Lịch, Phụ cấp, Thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Chế độ nghỉ phép