SMB Kitchens Sales Manager

Get to know our Team:

You will be working as part of Kitchen by GrabFood team to expand our cloud kitchen business.

Get to know the Role:

You will own the KPIs for SMB Kitchens. They will work with the teams on the ground to 1) pitch kitchens to key SMB partners to expand their # of locations and 2) work with the existing Acquisition team to use this as a value prop to sell to non partners.(3 exec, 1 Manager)

The day-to-day activities:

• Strategize – Devise and execute the overall merchant strategy for “winning the merchant” across the area and to maximize restaurant GMV, sales and GMV target

• Lead – Manage a large team of Merchant Acquisition and Account Management team that works to acquire, maintain relationships, and maximize our GMV from merchants

• Business Development – Navigate complex negotiations and close multi-million dollar deals with top merchants in the market. Working with marketing teams to accelerate restaurant order growth

• Analyze – Build models to evaluate the economic and strategic costs and benefits of merchant acquisition, engagement, and retention programs and experiments. Develop analytical frameworks and coordinate with other business units to measure the impact and efficiency of our team, new products and business processes.

• Influence – Work cross-functionally with our Operations, Product, Engineering, Sales, Account Management, and BD teams to improve the merchant experience and achieve the market goals

• Process improvement - Diagnose complex account management problems and develop compelling, data-driven recommendations. Identify operational weaknesses and help improve or innovate new processes to keep the team as efficient as possible

The must haves:

• 3-5 years of sales experience with experience managing sales teams

• Sales experience in F&B industry preferred