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Service Technician

Mô tả công việc

Summary of Role:

. The position is located at Ha Noi

· The role is to perform scheduled maintenance to prevent malfunction; to make repairs when equipment fails unexpectedly. This role may require extensive travel to satellite locations and other sites as required and may be allowed to lead suitable local technical projects.

· ad-hoc assignments

Responsibilities in Detail:

· Provide on-side installation, validation, and commissioning of devices. Perform hands on on-side troubleshooting, service and repairs

· Provide technical support to external customers at their location

· Provide onsite operating training to the customers

· Interface with cross functional work teams such as field applications, customer support/services, product management, manufacturing and marketing/sales

· Contribute to developing service technical documentation system

· Create and maintain service information in the company enterprise database

· Timely and professionally handle field service calls and issues arising from the field service visits

· Timely complete and submit all required paperwork

· Communicate with customer to ensure satisfaction and implement any necessary corrective actions

· Misc. other duties commensurate with the capabilities of a Field Service Technician

· The role includes occasionally travel within Vietnam.

· The position requires in multicultural / multilingual environments in a highly matrix organization.

Yêu cầu công việc

Qualifications, Experience and Characteristics Required:

·       University Graduate with a diploma degree in electronic, biomedical or similar fields.

·       Technical skills and understanding of medical products are expected. Having over 02 years of experience is a advantage

·       Highly proficient with MS office applications (Word, Excel, PowerPoint), web search.

·       There should be a constant strive for continuous learning and knowledge growth. The position requires a strong sense for organization and structure; however creativity and strong imaginations in terms of technical relationships and business development should be present.

·       Interpersonal skills are necessary to communicate with internal and external personnel, strong oral and written communication skills, in English is a advantage. Intercultural skills are also a must.

·       Willing to travel occasionally throughout in national wide, if required

·       Working knowledge and ability to test and troubleshoot electrical analog and digital circuits

Phúc lợi

Máy tính xách tay, Bảo hiểm theo quy định, Du Lịch, Phụ cấp, Thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Chế độ nghỉ phép