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Service Manager

Job requirement

Centre performance

  • Propose the annual financial budgets including new sales, revenue, overhead costs and contributions;
  • Together with Academic Manager, propose the annual non-financial targets including: re-enrolment rate, lost teaching hours, CSS, etc
  • Propose plans and actions in order to achieve the approved annual budgets and targets.
  • Handle the building of relationships, communication, event planning and future potential business with local schools, universities and organizations.
  • Support the development of Corporate English business in cooperation with the Academic Team.
  • Manage and maintain the company’s overall organizational and community relationships
  • Explore strategic relationships in cooperation with the Business Development Director that can support and boost the company’s ongoing programs and services.

Centre operations

  • Property management
  • Maintain the building in proper conditions: tidy, clean and safe
  • Maintain all facilities and equipment in proper conditions: clean, safe and workable
  • Maintain AEG standards inside and outside the building: visual, billboard, posters, noticeboard
  • Responsible for appropriate forecast and ordering of books and materials for centre use.

Human resources

  • Recruit and select staff
  • Train and coach staff
  • Develop staff
  • Manage the human resource needs of the Academic Team (work permits, contracts, salary payments, benefits, working time and punctuality)
  • Manage Customer Services Officer in terms of the requisitioning and supply and inventory of the company’s Academic assets (books, Lego, STEAM resources, etc.) and Teaching Assistant and ensure close cooperation between the staff and Academic Team.
  • Follow relevant regulations, code and law of the government
  • Work with local authorities.


  • Follow the company policies, procedures, regulations, document and reporting systems
  • Maintain the company standards
  • Make sure staff follow the company policies, procedures, regulations, document & reporting systems and standards

Academic involvement

  • Work with Academic Director/ Manager about the following for the purpose of bringing the best results to the company and the best services to relevant people: customers, teachers, TAs, staff
  • Non-financial budgets
  • Scheduling
  • Teachers issues, if any
  • Events
  • Others where appropriate

Job requirement


  • University graduate
  • At least 3 years experience at management level in a foreign invested company
  • Understanding of local and foreign educational systems


  • Strategy planning skills
  • Good management skills
  • Strong sales and customer service focus
  • Excellent organizational skills
  • Excellent interpersonal and communication skills
  • Good presentation and persuasive skills
  • Training, coaching and delegating skills


  • Fluent in Vietnamese; English fluency is an advantage

Other requirements

  • Manage more than 1 center
  • Work on shift and/or weekend
  • Travel outside the city-center


Máy tính xách tay, Bảo hiểm theo quy định, Du Lịch, Phụ cấp, Thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Chế độ nghỉ phép