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Service Engineer (ID: 505925)

First Alliances
Updated: 13/01/2021

Employment Information


  • Chế độ thưởng
  • Tăng lương

Job requirement

• Installation, commission of company make machines, instruments.
• Train the user of the machine with proper handling the machine & software.
• Complete the FAT (Final Acceptance Testing) protocol with the user after installation and commission and timely submission to the Regional HQ for warranty execution.
• After-Sales-Support & Servicing of installed base at customer site.
• Troubleshooting of fault, damage and advise the customer with the proper next actions for procuring of spare parts or arranging warranty replacement parts.
• Actively advising the customers regularly for calibration, Software updates & upgrades, accessories & spares of the machines and instruments and actively promote Annual Maintenance Contracts (AMC) to establish a sustainable after-sales business.
• Follow up with Regional HQ for the timely submission of spares, consumables and accessory proposals to the customer.
• Based on experience and knowledge level, provide application & technical support, calibration and other advanced centralized services to all regional subsidiaries in Asia Pacific as well as related sales and service partners.
• Utilize the Corporate CRM system to actively manage all service jobs.
• Continuously develops and maintains knowledge and expertise of the Company Product Portfolio and Applications to enhance confidence and service effectiveness
• Interact & liaise within the local & regional teams & assure effective communication

Job requirement

• Min. 5 years of experience preferably in materials testing machines & instruments
• Diploma or Bachelor’s degree in Engineering
• Proficient in Microsoft Office products, along with strong computer & software skills
• Basic knowledge of Hydraulics and Pneumatics is an advantage
• Good proficiency in English communication & presentations

More Information

  • Age: Unlimited
  • Job type: Permanent

Company Overview

First Alliances

Number of employees: 100-499

Established in 1998, First Alliances is the most well-known as the leading HR consultancy in Viet Nam. We are proud to be the pioneer and constantly... View more

Service Engineer (ID: 505925)

First Alliances