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Senior Teller (GCB7)

  • Nơi làm việc: Hà Nội

    Ngành nghề: Ngân hàng

  • Cấp bậc: Nhân viên

    Hạn chót nộp hồ sơ: 31-08-2019

  • Mức lương: Thỏa thuận

Mô tả công việc

In this role, you will:

  • Cash/cheque withdrawal and deposit
  • Money Exchange
  • Demand Draft issuance/encashment
  • Inward Telegraphic Transfer
  • Delivery of ATM card/credit card/overseas card/cheque book to customers
  • Customer inquiries about RBWM products and services
  • Specific ownership of complex or high value transactions requiring additional knowledge or experience
  • Provision of excellent customer service, by providing an efficient, friendly and prompt service
  • Actively participate in the “customer retention” strategies as directed by managers to ensure customers are retained
  • Actively introduce alternative delivery channels such as Personal Internet Banking and Express Banking facilities
  • Support Counter Team and handling customer compliants
  • Pro-actively take ownership of complex and high value transactions, with minimal referrals to line managers

Yêu cầu công việc

To be successful in the role, you should meet the following requirements: 

  • Bachelor Degree with 2 - 5 years experience in relevant field
  • Knowledge of cashiering procedures and regulations
  • Knowledge of core products, sales referral opportunities and Customer Relationship Management system
  • Knowledge of appropriate branch operational procedures
  • Awareness of compliance and regulatory issues as required
  • Strong interpersonal and customer service skills
  • Good decision making skills and proven ability to deliver accuracy and efficiency
  • Ability to coach and guide Teller in complex transactions & enquiries and in providing outstanding customer service
Việc làm tương tự