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Senior Teller (GCB7)

  • Work location: Ha Noi

    Industry: Banking

  • Level: Experienced (Non - Manager)

    Deadline to apply: 31-08-2019

  • Salary: Negotiable

Job requirement

In this role, you will:

  • Cash/cheque withdrawal and deposit
  • Money Exchange
  • Demand Draft issuance/encashment
  • Inward Telegraphic Transfer
  • Delivery of ATM card/credit card/overseas card/cheque book to customers
  • Customer inquiries about RBWM products and services
  • Specific ownership of complex or high value transactions requiring additional knowledge or experience
  • Provision of excellent customer service, by providing an efficient, friendly and prompt service
  • Actively participate in the “customer retention” strategies as directed by managers to ensure customers are retained
  • Actively introduce alternative delivery channels such as Personal Internet Banking and Express Banking facilities
  • Support Counter Team and handling customer compliants
  • Pro-actively take ownership of complex and high value transactions, with minimal referrals to line managers

Job requirement

To be successful in the role, you should meet the following requirements: 

  • Bachelor Degree with 2 - 5 years experience in relevant field
  • Knowledge of cashiering procedures and regulations
  • Knowledge of core products, sales referral opportunities and Customer Relationship Management system
  • Knowledge of appropriate branch operational procedures
  • Awareness of compliance and regulatory issues as required
  • Strong interpersonal and customer service skills
  • Good decision making skills and proven ability to deliver accuracy and efficiency
  • Ability to coach and guide Teller in complex transactions & enquiries and in providing outstanding customer service