Store Performance & Sales Management
- Align with Finance/Product teams to ensure smooth sales processes
- Address and resolve any sales/transaction flow issues
- Responsible for cross-selling and up-selling initiatives
Customer Service
- Coordinate with Training/related teams to implement customer service excellence (CSE) standards
- Monitor and improve store team performance in customer service
Stock Inventory and Asset Management
- Coordinate with WH/SnD/HRGA for stock and asset management, including regular cycle counts
- Ensure proper storage, safety, and organization of stock and assets
Visual Merchandising (VM) & Marketing
- Implement VM plans and ensure campaign displays are accurate and aligned with VM briefs.
Loss Prevention and Maintenance
- Collaborate with LP team to implement loss prevention measures
- Ensure all security and maintenance guidelines are followed
Training and Development
- Coordinate with L&D/HR to develop store team training and development plans
- Monitor training progress and ensure adherence to development flows
Administration (Reporting)
- Manage daily administrative tasks, including opening and closing checklists, sales reports, cash deposits, and petty cash
- Ensure accurate and timely reporting on sales, inventory, and store activities
