Nơi làm việc: Singapore
Mức lương:
Ngành nghề: Mỹ thuật / Nghệ thuật / Thiết kế
As a Service Designer you will:
Identify opportunities for cost reduction, increase market share and NPS within an existing service
Lead contextual user research to:
bring the customer lense to business opportunities
Facilitate designing of solutions that meet customer needs and expectations
Synthesis secondary research
Identify quantitative research outcomes required for opportunities and work with market research teams and data analytics teams to gather relevant insights
Analyse failures within services and identify root-cause for that failure
Re-frame challengers from customer point of view
Lead collaborations with internal teams to map both the current and future state service experiences using techniques such as customer journeys, storyboards, eco systems mapping and service blueprints
Lead Co- creation and ideation sessions with customers and internal teams to design processes to manage and deliver multiple services
Create service principles or guidelines for the business
Create new service concepts and prototypes
Lead the customer validation of concepts through techniques such as role play, scenario walkthroughs and experience prototypes
Communication fundamentals of service design to key stakeholders. Build relationships and appropriately influence relevant internal teams and direct business contacts in the adoption of HCD approach for designing, building and delivering services
Change manage the design lead culture change
You will have:
At least 5 years experience in a service design role
A strong portfolio that demonstrates leading service design projects and hands on experience using various service design tools and techniques
Strong facilitation skills in framing, ideation and co-creation
Strong exploratory research skills
Strong presentation and negotiation skills
Experience working with designers, operations teams, business development and engineering teams
Experience working in agile environments. Background in digital start-ups is highly valued
Experience in identifying and pitching business opportunities
Experience in evalgatiising service design
Experience mentoring junior service designers
Willingness to travel
Grab Vietnam