Senior Product Excellence Specialist

Laptop, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Founded in 2009 in Orange County, California, Yes4All has grown to become one of the leading names in the fitness, furniture and lifestyle market. A significant player in e-commerce since 2016, we were among the first invited to Amazon’s Vendor Central (AVC) program and have been a top-12 Sports & Outdoors brand on Amazon since 2021.

We expanded our presence across the USA and 17 international markets, reaching $132M GMV with 74% YoY growth in 2023, achieving 26% YoY GMV growth in 2024 and a 3.5X increase in EBITDA. With 2,000+ SKUs on platforms like Amazon, Wayfair, and Walmart, we continue to scale.

Guided by Mr. Nguyen Chi My, we leverage Vietnam’s competitive strengths and strategic manufacturing partnerships to drive innovation. Beyond our own success, we empower Vietnamese SMEs, providing expertise to scale internationally.

At Yes4All, our people are at the heart of our success. We empower our team members to Shine The S.E.A by embracing extreme ownership, which fosters authentic and trust-based collaboration and drives sustainable value creation. As part of the CriTICal SquaD, our members embody core competencies that set us apart. We foster a dynamic and supportive environment, encouraging individuals to grow, take initiative, and make incredible impacts.

Our vision: To become the global leader in innovative products and services, delivering excellence, quality and affordability for all.

Our mission: To empower global consumers with access to quality and affordable products through innovative e-commerce solutions, while fueling the success of innovators, brands and manufacturers.

Join us and be part of a passionate team that is redefining the fitness and lifestyle industry!

I. JOB DECRIPTIONS

1. Product Quality Maintenance & Continuous Improvement

- Proactively monitor and ensure consistent product quality during mass production after handover from Product Development.

- Drive and implement continuous improvement initiatives for long-term solutions to product challenges.

2. Cross-functional Issue Resolution

- Collaborate with relevant departments (Product Development, Sourcing, Vendors, etc.) to identify and eliminate recurring product issues.

- Lead Root Cause Analysis and follow up on action plans for sustainable solutions.

3. Process Documentation and Optimization

- Support the development and ongoing improvement of process documentation, workflows, and best practices.

- Ensure updates are shared and adopted to enhance overall process effectiveness.

4. Product Feedback & Review Management

- Work with Customer Service to review and address feedback from product reviews and customer insights.

- Coordinate improvement actions and ensure timely resolution for any identified concerns.

5. Supplier Performance Management

- Maintain and update performance scorecards for suppliers on a regular basis.

- Utilize performance data to drive ongoing supplier development and responsiveness.

6. Documentation & Reporting

- Maintain accurate, up-to-date documentation of all improvement activities and actions.

- Prepare regular reports on product status, action plan progress, and project outcomes.