Senior Officer, IT Operation (Life Insurance Project)

Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Job Purpose

The Senior Officer, IT Operations is responsible for daily operating IT infrastructure/applications/services, ensuring all services meet SLAs committed to business; deploying and integrating infrastructure systems from small to large, from simple to complex to meet all the needs of the bank's IT infrastructure service provision.

Key Accountabilities (1)

Main work:

- Perform operational tasks: Monitor, troubleshoot problems & Ensure Application/system platforms, Database and Networks are well run, well maintained, optimized for costs & performance, and having established process/procedure to start/restart/recover the services quickly.

- Deeply understand how the application platform operates to carry out meaningful and impactful maintenance activities

- Provide expert L2 support of all Applications/systems and networks to other teams and customers to quickly resolve customers or systems issues within the defined SLAs, and continuously try to reduce the number of support request.

- Provide L2/3 supports of all databases: Perform database tuning/hygiene to optimize performance and cost based on metrics and facts. Proactively fix long running queries.

- Collaborate with Business Owner and Service Owner to forecast and plan for annual budget and be the good custodian of the resources and budget

- Deep understanding of IT infrastructure/application/service monitoring metrics and prioritized alerts

- Coordinate with other sub-functions in the IT Infrastructure Service to run the operation of the systems/Applications/Networks, as a basis for the efficient and stable operation of services.

- Execute operation activities following guildlines, procedure, process, and framework.

- Standardize, build, and perform overall IT operation solutions for IT infrastructure, applications and services.

- Coordinate with relevant units to timely recover services/systems, investigate the root cause, propose resolution, and implement the solution.

- Provide L1, L2 support for IT infrastructure services within the defined SLAs, and continuously try to reduce the number of support request.

- Continuously find any opportunity to apply automation on IT operation, minimizing human mistakes to the fullest.

- Provide support for preparation of change requests on Production environment, including On Prem and Cloud.

- Deploy and integrate infrastructure systems from small to large, from simple to complex to meet all the needs of the bank's IT infrastructure service provision.

- Report periodically to the Operation Director.

Key Accountabilities (2)

Risk management and compliance:

- Identify risks and coordinate with relevant units to propose methods to measure and minimize risks in operations.

- Ensure that team members fulfill their commitments on service quality and comply with the Bank's regulations and policies.

Key Accountabilities (3)

Maintain a stable operation system:

- Daily check on operation outcome and resolve any abnormalities.

- Oversee the maintenance tasks for IT systems (archive, back-up, restore, etc.).

- Proactively propose solutions (scale out, scale up, etc.) to serve the business plan and the system growth.

- Proactively provide statistics on infrastructure resource, transactions, users growth, etc.

- Take over the systems from the Bank's strategic projects to put into operation as defined framework.

- Execute DRP following the defined plan.

- Perform OAT

- Run end-of-day of operation system (T24, Card, Kondor, DWH, etc. if any).

Key Relationships - Direct Manager

Operation Director

Key Relationships - Direct Reports

Officers and employees

Key Relationships - Internal Stakeholders

Departments in IT and business

Key Relationships - External Stakeholders

Service Provider Partner