Work location: Singapore
Salary:
Get to know the Role:
Part of the Platform Safety and Quality team under Regional Operations
This role is strategy and systems-focused, requiring you to work with regional stakeholders, country training and partner engagement teams, to drive partner training development, adoption and engagement
Responsible for an online learning management platform designed for partners
Collaborate with Product Manager to identify enhancements to improve learner experience
Work with country operations to craft content strategy and campaign planning
Provide instructional design for key training programmes that will help to raise quality and safety standards of partners
The day-to-day activities:
Conduct training needs analysis through field research and data analytics
Drive training initiatives to enhance partners’ skills and knowledge for service excellence
Partner local training teams to produce relevant and engaging learning content for different partner segments of Grab
As the business owner of the learning management system, provide regional system administration and support to help country teams leverage on the learning features
Work closely with Product Management team to enhance the user learning experience via focus group interviews and field observation studies
Conduct Train-The-Trainer sessions to ensure country training teams are continuously updated on new learning features
Ideate and share ideas with countries to drive training adoption and engagement via the use of social media
Facilitate best practice sharing across partner training teams in regional operations
Provide insights from training data analytics, maintain a regional training dashboard
The must haves:
Minimally Bachelor's degree (Business, Marketing, Mass Communications, Human Resource Development, or any other relevant areas)
3+ years in leading or managing a learning and development function
Prior experience in developing and/or managing some form of digital content preferred
Demonstrated ability to provide thought leadership in instructional design
Previous systems implementation or product management experience would be a big plus
Excellent problem solving/decision making, communication and interpersonal skills
Strong time management and organisational skills, detail-oriented
Willing to take initiative to tackle challenges, work cross-functionally, independently in a fast-paced environment
Self-motivated to manage multiple tasks simultaneously and to meet deadlines
Grab Vietnam
