Senior Manager, Merchant Risk Policy - GrabFinancial

At GrabFinancial we believe that upholding trust and integrity is at the heart of doing business with all our customers.

GrabFinancial Risk team is a dynamic regional group that focuses on protecting transactions of millions of Grab customers across Southeast Asia. The team employs cutting-edge digital trust, customer-centric solutions, and expert talents from all across the industry to ensure fraud and abuse are kept outside the door.

Get to know the Role:

• Develop and drive Grab Financial merchant risk and fraud prevention framework across Southeast Asia .

• Optimise risk actions and processes to achieve highest acceptance while minimising losses.

• Own data for the domain. Perform monitoring, investigations, deep dives and forensics, as well as reporting on the domain.

• Report facts to senior management in a clear, concise and data-driven manner.

• Create data-driven strategies to prevent or limit merchant abuse, merchant default or non-fulfilment, account take-over, credit card fraud, collusion schemes, syndicated fraud attacks.

• Perform research and use data science techniques (either directly or in collaboration with risk data scientists) to identify negative behaviours. Implement actions such AI models and business rules.

• Own policy work related to the domain area, inputs to relevant policies and procedures.

• Act as subject matter expert towards the rest of risk team as well as other company functions such as product and business development. Occasionally conduct training or awareness sessions.

• Lead a small team of analysts and managers.

The must haves:

• Problem-solving, positive and constructive attitude is a must.

• Comfort in dealing with ambiguity and operating in fast-changing, unstructured environments.

• Structured, factual and data-driven. Ability to deep dive into data then elaborate clear and synthetic insights.

• Excellent verbal and written communication in English and ideally one local SEA language.

• Recognised experience in electronic payments and financial services.

• Advanced knowledge and experience in e-wallet / online payments abuse (account take-over, credit card fraud, merchant/buyer collusion fraud, money laundering...).

• Hands-on experience with fraud detection tools e.g. scoring models and rules engines.

• Knowledge of credit card scheme rules and banking processes preferred.

• Leadership experience or potential, experience managing a small team is a plus.