Senior Manager, IT Systems

Get to know our Team:

Grabber Technology Services (GTS) aims to be a technology leader that provides predictive and seamless experiences to all Grab employees (Grabbers). We are a diverse team of technology practitioners looking to out-serving Grabbers with positive, personalised IT experiences. We are looking for individuals with similar customer-centric and innovative values to join our growing team.

Get to know the Role:

• Responsible for high availabilities for hosted services and applications

• Coach and mentor team members on emerging technologies, project delivery methods and operation best practises

• Manage escalations and proactively engage stakeholders to establish credibility, solve problems, build consensus and achieve objectives

• Define, oversee, improve processes and guideline to the team

The must haves:

• Demonstrate strong leadership; walk the talk, understand what’s happening, and lead the teams and stakeholders
• Background in at least one scripting language - Powershell, Shell, Bash, Python, JavaScript, or Node.js
• Knowledge in various monitoring tools (e.g. DataDog, CloudWatch)
• Savvy ITIL knowledge
• At least 10 years of direct experience in IT / software development environment
• At least 5 years of experience as a people manager

• Excellent soft skills - able to handle pressure in a fast-paced environment handling multiple sprints concurrently. Open-minded, creative and innovative

• Demonstrate excellent communication (written, verbal and presentation) and interpersonal skills to develop team members to achieve full potential
• Experience in handling departmental budget

The Good to Haves:

• 3 years of software developer background.
• Experience in REST APIs, SSO ( SAML 2.0, oAuth), and LDAP.
• Database/query knowledge (DynamoDB, MySQL, Presto, ElasticSearch)