Senior/Key Account Executive (Sales B2B)

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Manage OEM - Copacking business activities

• Build and implement annual plan related to operations and budgets of assigned customers, including business plans and operating budget plans.
• Propose prices, make quotations, negotiate and confirm transactions for assigned customers to provide enough information for the Department Manager to have a background to evaluate and make decisions.
• Draft contracts, contract annex, negotiate contracts, contract annex and implement steps to sign contracts and its annex with OEM - Copacking customers to ensure contracts and annex signed on schedule.
• Establish, maintain and develop relationships with current customers, being the connection support between customers and the company's related departments
• Compile revenue monthly, quarterly, yearly reports
• Collect and synthesize production demand forecasts of OEM - Copacking customers and discuss with the production planning department to ensure that production plans are monitored and implemented properly.
• Source and develop new customers according to the company's strategies to ensure the necessary supply for OEM - Copacking business activities.

Account Receivable Collection

• Coordinate with Receivable Accountant to collect customers' debts on time
• Push for overdue debt payment and update reports on overdue debt payment status to Dept. Head
• Propose approriate solutions to clear overdue debts

Customer Service & complaints

• Implement annual customer satisfaction survey for OEM Copacking services
• Make notifications, send evaluation forms and response deadlines to all assigned OEM - Copacking customers
• Follow the Complaint Handling Process of OEM Copacking products
• Receive complaints from OEM Copacking customers
• Transfer to relevant functional departments
• Inform customer about complaint results