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Senior Customer Service (Chinese Language)

Vietnam Concentrix Services Company Limited
Updated: 03/07/2025

Employment Information

Benefits

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Job requirement

Time working: 5 days/week, rotating shift.

Location: QTSC1 Building, District 12, Ho Chi Minh City

-Main task description:

  • Training knowledge base, support agents real time at floor ensure smooth running of day-to-day operations and the continuous achievement of operational SLAs and targets through hands-on management of the team.
  • QA QC manage key insights, follow up team's performance/KPIs
  • Responsible for team mentoring.
  • Keep track of schedule adherence. Providing real time Floor Support to agents taking calls
  • Handling the Escalation and Supervisor calls/sessions and taking Tier 1 calls for specific duration to keep yourself updated on the process knowledge
  • Motivating the team members to achieve targets set by the company taking the key metrics into consideration.
  • Knowledge sharing and addressing issues of associates through floor walking, live call barging and providing feedback, coaching on the real time/historic basis.
  • Taking regular sessions briefing mentees on critical issues affecting process as and when directed.
  • Sharing quality audits coaching associates on appropriate measures to correct Quality Process hygiene.
  • Contributing in offering recommendations for process product improvement to the Delivery Manager.

Benefits:

- SHUI with fully salary

- 13th monthly salary

- 14 days anual leave

Company Overview

Vietnam Concentrix Services Company Limited

Number of employees: 500-999

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with... View more

Senior Customer Service (Chinese Language)

Vietnam Concentrix Services Company Limited