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Senior Customer Experience Specialist - NPS Projects

Công Ty CP Vàng Bạc Đá Quý Phú Nhuận - PNJ
Updated: 06/07/2025

Employment Information

Job requirement

1. NPS Project Management

  • Identify, evaluate, and collaborate with partners to develop and implement NPS solutions
  • Design and deploy effective methods for measuring customer experience at critical touchpoints.
  • Monitor and maintain NPS systems, ensuring reliable and actionable data collection.

2. Customer Journey Mapping

  • Analyze and map customer journeys to identify key touchpoints, pain points, and areas for improvement
  • .Develop detailed journey insights to optimize customer engagement and satisfaction.

3. Market Analysis and Trend Application

  • Research and analyze customer experience best practices and trends in the Southeast Asia region
  • .Benchmark against competitors and integrate global CX trends into strategic planning.

4. Performance Measurement and Monitoring

  • Track and analyze key NPS metrics to identify issues and trends that impact customer experience
  • .Use insights to pinpoint improvement opportunities and optimize performance.

5. Actionable CX Recommendations

  • Translate NPS data into actionable insights and provide recommendations to the CX Project Team
  • .Collaborate with cross-functional teams to implement solutions that enhance customer experience and drive business growth.

Company Overview

Công Ty CP Vàng Bạc Đá Quý Phú Nhuận - PNJ

http://tuyendung.pnj.com.vn/vi

PNJ là thương hiệu hàng đầu tại Việt Nam trong lĩnh vực chế tác và bán lẻ trang sức bằng vàng, bạc, đá quý. Sản phẩm PNJ ngày càng được các nước tại thị trường... View more

Senior Customer Experience Specialist - NPS Projects

Công Ty CP Vàng Bạc Đá Quý Phú Nhuận - PNJ