Senior Admin Specialist

Responsible for coordinating, organizing, and supervising all administrative and logistical activities at the Contact Center. The goal is to ensure a stable working environment, sufficient equipment, compliance with internal procedures, and effective support for the call center's operations.

MAIN RESPONSIBILITIES:

1. Administrative Management:

• Ensure facilities, seating, and equipment (PCs, headsets, network, IP phones, printers, etc.) are always ready for call center staff

• Coordinate with the IT and technical departments to set up, maintain, and repair end-user equipment.

• Manage the issuance and retrieval of assets and tools when staff join, leave, or change positions.

2. Personnel and Shift Coordination Support:

• Monitor staff attendance at the beginning and end of shifts, and help record personnel status (absent, on leave, shift change).

• Coordinate with Workforce/Scheduler to ensure accurate input data for shift planning.​

• Control related forms and documents: leave applications, shift change requests, administrative incident reports.

3. Logistics and Facility Management:

• Act as a liaison for receiving and communicating information related to electricity, water, air conditioning, meeting rooms, and floor activities among relevant parties.

• Propose equipment maintenance and replacement when necessary to ensure uninterrupted operations.

​4. Event Organization and Internal Communication:

• Support the organization of internal programs for employees: birthdays, awards, team-building activities, etc..

• Coordinate with the HR/Communications department to convey administrative announcements, regulations, and operational guidelines.

5. Stationery Tracking:

• Track tools and stationery, and coordinate with the general administration department for proper allocation and distribution.

• Propose other items if needed.

6. Reporting:

• Prepare periodic administrative reports on incidents, SLA processing, etc..

JOB REQUIREMENTS:

Education: College/University degree in Administration, Office Management, Human Resources Management, or a related field.

Experience:

• At least 3 years of experience in administration, with a minimum of 1 year in a Contact Center environment or similar (call center, BPO, etc.).

• Experience in coordinating an administrative team or implementing asset/operations management systems is a plus.

Skills:

• Strong organizational, time management, and problem-solving skills.

• Proficient in MS Office (Word, Excel, Outlook).

• Priority is given to candidates who know how to use asset and task management software (Trello, Jira, Notion, etc.).

Work Attitude: Proactive, responsible, honest, able to work independently, and has a strong sense of support.

BENEFITS:

• Competitive salary.

• Professional and dynamic working environment.

• Opportunity for career advancement to a management position.

• Full participation in social insurance, health insurance, unemployment insurance, and annual holiday/vacation entitlements.

ĐỊA ĐIỂM LÀM VIỆC: 345 Phạm Văn Bạch, Phường 15, Quận Tân Bình (Trong tuần sẽ làm 1-2 ngày tại Văn Phòng Quận 9, còn lại làm tại Tân Bình)

• Qualification: Bachelor
• Age: Unlimited
• Job type: Permanent