Get to know the team:
As a member of our GrabFamily, not only will your skillsets be capitalized but you will also develop your untapped potential and be inspired with some of the most amazing minds in the industry. Our team consists of young but experienced individuals who are tenacious and energized by the fact that we exist to make a change - a change that has made a societal impact in Southeast Asia.
The day-to-day activities:
- Define business development strategy for all merchants who are partnered with GrabPay by Moca services
- Grow Merchant relationship & experiences to ensure GrabPay by Moca merchant’s business & happiness
- Demonstrate strong analytical data to understand and grow business, further market potentials in the future.
- Run promotion, campaign to grow according to Marketing / Growth department to push revenue and transaction of all merchants
- Set up, manage & develop an account management team to ensure that the team will be able to meet team target.
- Monitor the performance of your team and provide leadership and motivation through technical and commercial knowledge, communication transparency, having a healthy competitive mindset, and by acknowledging successes and failures accordingly.
- Provide training, coaching, and support to your team to increase productivity, develop and build new and existing skill sets, contributing to the team’s ability to delivery results.
- Proactively define KPI & method to lead account management team meet company growth direction
- Identify monitoring methods to evaluate daily/month performance
- Keep abreast of the market and industry situation and competitor activity in order to revise and develop strategies to meet market changes and merchants’ requirements;
- Work with other teams within Grab to align on strategies that benefit Grab as a whole.
Key requirements:
At least 5 years of working experience on management role in the respective industry (Ecommerce / Start-up / F&B / etcs.)
Strong analytical skills and comfort with numbers
Vietnamese speaker with strong command of English.
Good command of Excel and other Microsoft Office applications
- Meticulous, organized, able to multitask and adapt quickly to all kinds of situations;
- Team player with initiative and a strong sense of accountability towards internal and external stakeholders;
- Self-motivated, highly organized, able to work independently and under pressure;
- Able to work in dynamic and fast paced environment and to meet critical deadliness.
