Work location: Ho Chi Minh
Salary:
Industry: Freight / Logistics / Warehouse
Deadline to apply:
Level: Team Leader / Supervisor
Experience:
PURPOSE AND SCOPE
• Oversees and manages the daily operations of a company's sea freight activities, ensuring smooth and efficient movement of goods.
• Supervising and leading a team of sea freight operations executives, providing guidance, training, and performance management.
RESPONSIBILITY AUTHORITY
- Lead the Customer service team for Sea freight – Key Account
- Liaise with customers on the standard operating procedures
- Prepare and manage customer key operation performance reports
- Promptly handle customers / team escalations
- To implement corrective actions and preventive measures for immediate service recovery
- To co-ordinate with Ocean carriers for bookings / uplift upon escalation from team
- Review the profit & loss of each shipment
- Review & approve changes of work processes before escalation to line Manager
- Conduct recruitment exercise for officer / executive position when needed
- Provide related training to new staff assign to the team
- Joint customer visit to resolved operations issue when necessary
QUALIFICATIONS AND KNOWLEDGE
• Bachelor Degree : College or University
• Knowledge : Forwarding and Logistic
• Good communication skills in English, both written and spoken
• Proficiency logistics systems and online
• Good communication skills in English, both written and spoken.
• Good Computer skills (MS Office) : Word, Excel, Power point
EXPERIENCE
• Minimum 5-8 years in ocean freight operations, with experience in a supervisory role
• Possess excellence communication and interpersonal skill.
• Pleasant personality and a good team player
• DGR trained will be an advantage
• Willing to work overtime (out of office hours, weekend, break days) to finish tasks assigned
• Go to business trip as required
• Join some Projects when needed
https://www.itlvn.com/