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School Service Manager - Cityland

Wall Street English
Updated: 29/08/2025

Employment Information

Benefits

  • Laptop
  • Chế độ bảo hiểm
  • Du Lịch
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
  • Nghỉ phép năm

Job requirement

1. School Operations Management:

  • Manage the onboarding of new students in compliance with the school procedures.
  • Schedule the school classes and student community activities following the K&U VN headquarter guidelines.
  • Manage the teachers schedules to cover all classes, community activities, internal events and demo classes.
  • Manage and control the inventory of the school didactic materials and stationaries.
  • Ensure the school is always clean and tidy.

2. Academic success management:

  • Proactively participate in the teacher selection process
  • Manage and execute the Kids&Us academic procedures in full compliance
  • Implement all corrective measures requested from Kids&Us Vietnam Academic Management in compliance to Kids&Us standards
  • Make requests for teachers’ reinforcement trainings to the Academic Management

3. Customer experiences management and commercial support:

  • Develop a close relationship and high level of trust with the families by following the parent-teacher communication protocol of the school
  • Be accountable for all interactions with parents at the school to ensure parents and students satisfaction, resolve issues that emerge, and escalate to higher management as required
  • Work in close collaboration with the commercial function and provide full support to drive customer retention and student referrals
  • Ensure compliance to Kids&Us English-only environment is respected by all staff while communicating with the students of the school
  • Actively participate in all CX initiative of the organization

4. People engagement and development:

  • Manage and evaluate the performance of the services team of the school in line with the organization’s HR policies and procedures.
  • Ensure compliance to the organization’s training programs and policies.
  • Drive the engagement level in the team and stimulate high morale in the school.

Job requirement

  • Strong customer experience mindset
  • Very result-oriented
  • Effective communication and ability to influence stakeholders.
  • Good organization skills
  • Solution driven mindset and ability to effectively mitigate issues smoothly
  • Leadership and people development skills
  • Professional appearance
  • Able to work under pressure and flexible working hours, including evenings and weekends.
  • Computer literacy

Qualification and Experience Required

  1. Education: Bachelor's degree. English Major or Business Administration is preferred.
  2. Languages: Vietnamese and Proficiency level of English comparable to WSE Level 13.
  3. Previous Experience:
  • Minimum 3 years' experience in education industry
  • Minimum 1 year in management role (not necessarily in Education industry)

More Information

  • Qualification: Bachelor
  • Age: Unlimited
  • Job type: Permanent

Company Overview

Wall Street English

https://wallstreetenglish.edu.vn/danh-sach-tuyen-dung/ Number of employees: 100-499

Wall Street English Vietnam 21 Le Quy Don Street, Ward 6, District 3, Ho Chi Minh City * Company Introduction: Wall Street English is an English... View more

School Service Manager - Cityland

Wall Street English