Salesforce Support Administrator

Get to know the Role:

The role will require an individual to support its growing SFDC regional Infrastructure. This role will be the POC for multiple Grab business units across all 8 SEA markets who require development, maintenance, configuration, reporting and training. You will also interface with various tech families and BOs to product reporting needed on a daily, weekly and monthly basis.

This role will work directly with data engineering team, product teams and provide solutions that are highly usable, scalable, extensible and maintainable on the salesforce.com platform. You will also drive automation of processes and manage the integrations to various proprietary business systems for our Salesforce.com environment. This role is required to travel.

The ideal candidate will be passionate about their work, self-motivated, detailed oriented and have excellent problem solving abilities. They are comfortable to work within an amorphous, evolving situation, take charge and responsibility for resolving and working out simplified solutions in an complex environment.

The day-to-day activities:

• Manage the Salesforce.com CRM application including ongoing support requests and administrative needs of users by providing prompt and complete resolution to technical challenges and business issues

• Hands on configuration of Service Cloud/Salesforce Platform including users, roles, security, profiles, workflow rules, custom objects, etc.

• Develop reports, dashboards, and processes to continuously monitor data quality and integrity. Execute data migration/cleansing projects

• Work with various functions and end users to identify, document, and communicate standard business processes as they relate to Salesforce

• Proactively identify and implement operational improvements, enhancements, and system customizations that meet business requirements

• Seek out ways to utilize SFDC to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace

• Perform configuration and customization of the Salesforce.com platform

• Participate in efforts to develop and execute testing, training and documentation

• Willing to be hands-on in producing tangible deliverables (requirements specifications, design deliverables, status reports, project plans)

• Utilize best practices to perform operational support, enhancements, bug fixes as needed to the Salesforce.com platform

• Proactively engage on continuous improvement efforts for application design, support, and practice development efforts.

• Develop, maintain, create, and improve validation rules, custom workflows, custom objects, fields, and formulas.

• Recommend best practices to business users and stakeholders
  

The must haves:

• 2+ years previous development experience with Salesforce.com (Certified Salesforce.com Developer)

• Strong Apex and Visualforce skills

• Comfortable using sandbox to create/develop and them implement into salesforce on go-live dates

• Advanced Excel skills (Macro, Pivot Tables, VLOOKUP)

• Advanced SQL skills

• Results-oriented person with a delivery focus

• Strong organization skills

• Handles multiple competing priorities in a fast-paced, deadline-driven environment

• In-depth understanding of the capabilities and constraints of the SFDC CRM application coupled with good understanding of the business processes (Sales, Marketing, Partner Management, etc.)

• Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users

• Experience using Salesforce data tools (Data Loader, Excel Connector, etc.)