Salesforce Lead Consultant

Get to know our team:

Grabber Technology Services (GTS) aims to be a technology leader that provides predictive and seamless experiences to all Grab employees (Grabbers). We are a diverse team of technology practitioners looking to outserving Grabbers with positive, personalised IT experiences. We are looking for individuals with similar customer-centric and innovative values to join our growing team.

Get to know the Role:

The role will require an individual to analyse business requirements, develop and implement solutions. Document As-Is and to-be processes and communicate to peers, end users as well as key stakeholders. Have extensive experience project management as well as SFDC internal reporting and leading a team of SF admin.

This role also requires the individual to be experienced and demonstrated actual hands on exposure to Salesforce functionalities and/or integrating SFDC to 3rd party Apps/tools. This role is required to travel.

The ideal candidate will be passionate about their work, self-motivated, detailed oriented and have excellent problem solving abilities. They are comfortable to work within an amorphous, evolving situation, take charge and responsibility for resolving and working out simplified solutions in an complex environment.

• Owns the SFDC relationships across 8 BUs within Grab. S.E.A’s largest unicorn

• Act as Salesforce.com single point of contacts for key business stakeholders.

• Communicate & coordinate with business units to deliver customer facing solutions.

• Develop business & user requirement, functional specifications and system design specifications for business and technical team engagement, from a diverse number of BUs and translate requirements into scalable solutions.

• Reviews and edits requirements, business processes and recommendations related to proposed solution.

• Provide technical/functional knowledge to other team members regarding Salesforce

• Recommend best practices to business users and stakeholders.

• Perform 1st level impact analysis for requested changes and / or defects

• Drive key meetings with Business Owners and local POCs, including requirement sessions, system demos, user acceptance testing, and end user training

• Participate in Salesforce.com related projects.

• Manage project & implementation timelines

• Develop and Manage utilization, productivity and business reports

• Manage a team of SF admins running SF governance, ticketing and RBAC

The must haves:

• 5 - 8 years of experience working with Salesforce.com environment

• Experience in stakeholders’ management and able to work with different hierarchies of the organization.

• Experience with requirements gathering documentation and resting processes.

• Strong project management skills and able to work under pressure with specific deadlines.

• Strong communications skills to work with different teams across business.

• Experience using Salesforce to develop client or business solutions

• Hands on experience configuring Salesforce including workflows, validation rules, and security controls

• SFDC Admin Certification is required

• Team management

Nice to Haves:

• Customer-focused mindset; always looking to outserve Grabbers

• Startup mindset with Enterprise experience

• Adapt to a very fast paced, fast-changing environment

• Drive and desire to learn and grow both technical and functional skill sets

• Demonstrates flexibility and willingness to do what it takes to get the job done

• PMP Certification will be an advantage