Sales Support Specialist, GrabFood

Get to know our Team:

• GrabFood is the fastest growing startup within Grab and is growing rapidly towards becoming the region’s #1 provider of food delivery services, conquering a trillion-dollar market in the most exciting region in the world.

Get to know the Role:

• Ensure that all new restaurants are on-boarded accurately onto the platform

• Ensure that the restaurants that we partner with complies with our internal business  and regulatory guidelines

The day-to-day activities:

• Review contracts against information and documents provided

• Track and follow through on missing / invalid information from the Merchant Acquisition team

• Ensure integrity of all records on Salesforce i.e. merchant information, the authenticity of submitted documents, document expiries

• Maintain and keep merchant account information up-to-date

• Upload merchant account information along with supporting documents for internal Know-Your-Business verification and approval

• Arrange inbound and/or outbound calls to provide status updates, product information, etc. when necessary

• Coordinate and maintain good communications with internal and external customers

The Must Haves:

• Proficient in written and spoken English and Bahasa Malaysia (Chinese would be a plus)

• 1-2 years' experience in Account Management, Operations, Finance or Customer Service

• A highly organised and detail oriented mindset

• Experience with Salesforce or any CRM tool is a plus