Sales Operation Manager, GrabFood

Get to know our Team:

As a member of Grab, not only will you bring your skill sets to drive our team forward, but you will also develop your untapped potential and be inspired by some of the most amazing minds in the industry. Our team consists of both young and experienced individuals who are tenacious, motivated and energized by the fact that we exist to make a change - have a societal impact in Southeast Asia. GrabFood Sales team is a partner to the restaurants on their growth journey with GrabFood. We acquire new restaurants, train them on the app and manage long term relationships with the restaurants. 

Get to know the Role:
As Sales & Operation Manager, your role will be

• Partner with Sales, Account Management, Support, Operations, and Marketing teams to design, pilot, scale, and optimize programs to increase MEX acquisition channel productivity, and account management effectiveness

• Bring Customer, market, and Client-facing rep feedback back into the organization to understand the Customer journey and inform opportunities to improve channel mix and go-to-market strategies

• Establish clear frameworks and manage a data-driven process to develop and optimize existing acquisition channels and account management programs

The day-to-day activities:

• Collaborate with multiple teams to Sales, Operations, Sales Operations, Product, Business Development, Community Operations, Finance, Marketing, Data Science, Legal/Compliance to set success KPI’s and reporting cadence.
• Develop reporting methodologies and Set clear objectives for Sales teams and Monitor progress, productivity, and results. 
• Drive business review cadence and develop reporting frameworks to facilitate alignment, learning and improvement, and accountabilit
• Excellent in Stakeholder management across Sales, Operations, Sales Operations, Product, Business Development, Community Operations
• Excellent written and verbal communication skills to technical and non-technical audiences, as well as stakeholder management and consensus building, and project management

The must haves:

• S1, any major.

• Experience with acquisition, account management, and support processes, systems (e.g., CRM, reporting), and datasets. Geek out in understanding the sales funnel and sales operations best practices

• Minimum 5 years.

• To perform this role well candidate needs to have strong communication skills, attention to detail, ability to create and follow processes, and a track record of exceeding expectations.

• Proficient in Microsoft Excel/Google Sheets.

• Preferably Salesforce knowledge

• Precise and detailed in following up a task.