Sales Capability Development Specialist

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

1. Purpose:

The Sales Capability Development Specialist plays a critical role in designing, delivering, and evaluating training programs to build the capabilities of ILA’s sales force. This position focuses on enhancing performance, productivity, and professional growth — especially for a young, dynamic sales team with a high percentage of Gen Z professionals. You’ll act as a learning experience designer, facilitator, and performance partner to ensure the development of future-ready sales talent.

2. Key Responsibilities:

2.1. Training Needs Analysis & Planning

· Conduct in-depth training needs analysis (TNA) in collaboration with Sales Team.

· Translate business goals into annual/quarterly learning strategies and roadmaps aligned with performance KPIs.

2.2. Program Design & Learning Experience

· Design and develop structured learning journeys for sales roles.

· Create high-impact training content using modern learning methods: microlearning, blended learning, gamification, on-the-job learning, etc.

· Customize learning experiences that are engaging and relevant to Gen Z learners.

2.3. Training Delivery

· Facilitate training workshops on sales techniques, advisory, customer experience, objection handling, personal branding, and more.

· Deliver both in-person and virtual sessions effectively, ensuring maximum learner engagement.

· Collaborate with internal/external trainers, and learning vendors.

2.4. Training Evaluation & Optimization

· Evaluate training effectiveness, focusing on behavioral change and business impact.

· Analyze post-training data (completion rates, sales performance, engagement scores) to refine program effectiveness.

· Collect learner feedback to continuously improve content and delivery methods.

2.5. Internal Capability Building

· Support the development of internal trainers and facilitators.

· Coach frontline leaders and team supervisors on facilitation and mentoring skills.