Job Description
At GrabFinancial we believe that upholding trust and integrity is at the heart of doing business with all our customers.
GrabFinancial Risk team is a dynamic regional group that focuses on protecting transactions of millions of Grab customers across Southeast Asia. The team employs cutting-edge digital trust, customer-centric solutions, and expert talents from all across the industry to ensure fraud and abuse are kept outside the door.
Get to know the Role:
- Develop and drive Grab Financial fraud prevention framework for a given risk domain across Southeast Asia (such as wallet transactions, top-ups or withdrawals).
- Optimise risk actions and processes to achieve highest customer acceptance while minimising losses.
- Own data for the domain. Perform monitoring, investigations, deep dives and forensics, as well as reporting on the domain.
- Report facts to senior management in a clear, concise and data-driven manner.
- Create data-driven strategies to prevent or limit account take-over, credit card fraud, merchant risk, collusion schemes, syndicated fraud attacks.
- Perform research and use data science techniques (either directly or in collaboration with risk data scientists) to identify fraudulent behaviours. Implement actions such AI models and business rules.
- Own policy work related to the domain area, inputs to relevant policies and procedures.
- Act as subject matter expert towards the rest of risk team as well as other company functions such as product and business development. Occasionally conduct training or awareness sessions.
- Perform individually or lead a small team of junior / senior analysts.
The must haves:
- Problem-solving, positive and constructive attitude is a must.
- Comfort in dealing with ambiguity and operating in fast-changing, unstructured environments.
- Structured, factual and data-driven. Ability to deep dive into data then elaborate clear and synthetic insights.
- Excellent verbal and written communication in English and ideally one local SEA language.a
- Recognised experience in electronic payments and financial services.
- Advanced knowledge and experience in e-wallet / online payments abuse (account take-over, credit card fraud, merchant/buyer collusion fraud, money laundering...).
- Hands-on experience with fraud detection tools e.g. scoring models and rules engines.
- Knowledge of credit card scheme rules and banking processes preferred.
- Leadership experience or potential, experience managing a small team is a plus.