Risk Ops Analyst

Get to know the Role:

An Executive plays an essential part in Grab Financial Risk Operations ongoing development and new processes. An Executive has proficiency in his or her subject; the proficiency that generally comes from experience, ability to learn fast, transfer of knowledge to others, willingness to accept new responsibilities, an eye for detail, multitask and good work ethics.

The day-to-day activities:

• Support our customers' KYC verification by using system and tools to complete end to end process including a video verification;

• Responding to any KYC profile which requires verification

• Determine if there are any fraud patterns or OFAC consumer profiles and escalate.

• Ensure due diligence on consumer profile is complete adhering to SOPs

• Ensure that work is completed in accordance with established procedures and standards;

• Acquire and update knowledge on procedures related to relevant processes;

• Work well independently, complete assigned tasks in the established time frame, complete regular assignments without reminders or additional requests;

• Support our customers' fraud prevention efforts by using our products to monitor suspicious activities for online banking, mobile banking and other payments technologies;

• Liaise with other departments when required;

• Work on phone and emails channels

• Ensure that work is completed in accordance with established procedures and standards;

• Acquire and update knowledge on procedures related to relevant processes;

• Work well independently, complete assigned tasks in the established time frame, complete regular assignments without reminders or additional requests;

• Process work as requested by Team Leader/Manager;

• Participate in team meetings, activities, promotes team spirit.

• Show dedication and ownership of clearing the queues - adhere to Service Levels.

• Proven track-record of great customer service

• Provides coaching, advice and guidance based on case findings.

• Participates in meetings and presentations or other designated special projects as assigned by department management.

• Other duties as assigned by Management or reporting Supervisor.

• Contribute towards cost saving and financial optimization projects.

The must haves:

• Tenured minimum 6 months on the floor as BAU employee / Fresh Graduates

• No disciplinary and tardiness issues.

• Candidate must not be on PIP. (Internal)

• Ability to proficiently use all MS Office products.

• Ability to deliver training.

• Excellent written and verbal communication skills. (English, Tagalog & Bisaya)

• Self-motivated, as well as the ability to work in a team environment.

• Ability to bring day-to-day experience to the subject matter– both content and its context for the business.

• Fair knowledge of the content/topical area.

• Possibility to work on weekends (flexible schedule)

• Be detailed and quality oriented as well as have strong analytical and problem-solving skills.

• Possess excellent verbal and written communication skills.

• Be able to think outside the box and make balanced and unbiased decisions based on all available information.

• Make balanced and unbiased decisions.

• Demonstrate a strong customer service orientation as well as conflict management skills and the ability to deliver difficult messages in the best way possible.

• Ability to demonstrate composure and a high degree of professionalism when in high pressure situations.