Get to know our Team:
A RiskOps Team Lead plays an essential part in Grab Financial Group. He/She is expected to lead a team of risk ops analysts. He/She needs to ensure key KPIs are delivered on time and team morale/coherence are well maintained. He/She needs to participate and be involved in ongoing development and new processes. A RiskOps Team Lead needs to have proficiency in his or her subject; the proficiency that generally comes from experience, ability to learn fast, transfer of knowledge to others, willingness to accept new responsibilities, multitask and good work ethics.
The day-to-day activities:
- Set clear team goals
- Set tasks and deadlines
- Oversee day-to-day operations
- Monitor team performance and report on metrics
- Discover training needs and provide coaching
- Recognize high performance and reward accomplishments
- Ensure service levels target for the team is met.
- Ensure customer metrics target for the team is met.
- Coordinate with internal and external customers as necessary
- Familiarize the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance
- Assure that the team addresses all relevant issues within our grab standard policy
- Ensure our team cost to serve is within budget
- Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort
- Ensure employee engagement scores is met.
- Provide the team with a vision of the project objectives
- Motivate and inspire team members
- Lead by setting a good example (role model)
- Coach and help develop team members
- Facilitate problem solving and collaboration
- Strive for team consensus and win-win agreements
- Ensure discussions and decisions lead toward closure
- Maintain healthy group dynamics
- Intervene when necessary to aid the group in resolving issues
- Assure that the team members have the necessary education and training to effectively participate on the team
- Encourage creativity, risk-taking, and constant improvement
- Recognize and celebrate team and team member accomplishments and exceptional performance
Key requirements:
- Degree & at least 5 years experience in managing teams.
- Good PC skills, especially MS Excel
- In-depth knowledge of performance metrics
- Excellent communication and leadership skills
- Organizational and time-management skills
- Decision-making skills
- Possibility to work on weekends (flexible schedule)
- Be detail and quality oriented as well as have strong analytical and problem solving skills.
- Possess excellent verbal and written communication skills. (English & Vietnamese)
- Be able to think outside the box and make balanced and unbiased decisions based on all available information.
- Make balanced and unbiased decisions.
- Demonstrate a strong customer service orientation as well as conflict management skills and the ability to deliver difficult messages in the best way possible.
- Ability to demonstrate composure and a high degree of professionalism when in high pressure situations.
