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Risk Operations Team Lead (Grab Financial Group)

Job requirement

Role purpose:

A RiskOps Team Lead plays an essential part in Grab Financial group. He/She is expected to lead a team of risk ops analysts. He/She needs to ensure key KPIs are delivered on time and team morale/coherence are well maintained. He/She needs to participate and be involved in ongoing development and new processes. A RiskOps Team Lead needs to have proficiency in his or her subject; the proficiency that generally comes from experience, ability to learn fast, transfer of knowledge to others, willingness to accept new responsibilities, multitask and good work ethics.

Key responsibilities:

  • Set clear team goals
  • Set tasks and deadlines
  • Oversee day-to-day operation
  • Monitor team performance and report on metrics
  • Discover training needs and provide coaching
  • Recognize high performance and reward accomplishments
  • Ensure service levels target for the team is met.
  • Ensure customer metrics target for the team is met.
  • Coordinate with internal and external customers as necessary
  • Familiarize the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance
  • Assure that the team addresses all relevant issues within our grab standard policy
  • Ensure our team cost to serve is within budget
  • Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort
  • Ensure employee engagement scores is met.
  • Provide the team with a vision of the project objectives
  • Motivate and inspire team members
  • Lead by setting a good example (role model)
  • Coach and help develop team members
  • Facilitate problem solving and collaboration
  • Strive for team consensus and win-win agreements
  • Ensure discussions and decisions lead toward closure
  • Maintain healthy group dynamics
  • Intervene when necessary to aid the group in resolving issues
  • Assure that the team members have the necessary education and training to effectively participate on the team
  • Encourage creativity, risk-taking, and constant improvement
  • Recognize and celebrate team and team member accomplishments and exceptional performance

Job requirement

  • Degree & at least 5 years experience in managing teams.
  • Good PC skills, especially MS Excel
  • In-depth knowledge of performance metrics
  • Excellent communication and leadership skills
  • Organizational and time-management skills
  • Decision-making skills
  • At least 5 years experience in managing teams.
  • Possibility to work on weekends (flexible schedule)
  • Be detail and quality oriented as well as have strong analytical and problem solving skills.
  • Possess excellent verbal and written communication skills. (English & Vietnamese)
  • Be able to think outside the box and make balanced and unbiased decisions based on all available information.
  • Make balanced and unbiased decisions.
  • Demonstrate a strong customer service orientation as well as conflict management skills and the ability to deliver difficult messages in the best way possible.
  • Ability to demonstrate composure and a high degree of professionalism when in high pressure situations.