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Risk Operations Team Lead (Grab Financial Group)

Job requirement

Role purpose:

A RiskOps Team Lead plays an essential part in Grab Financial group. He/She is expected to lead a team of risk ops analysts. He/She needs to ensure key KPIs are delivered on time and team morale/coherence are well maintained. He/She needs to participate and be involved in ongoing development and new processes. A RiskOps Team Lead needs to have proficiency in his or her subject; the proficiency that generally comes from experience, ability to learn fast, transfer of knowledge to others, willingness to accept new responsibilities, multitask and good work ethics.

The day-to-day activities:

· Support our customers' fraud prevention efforts by using our products to monitor suspicious activities;

· Work on KYC and KYB cases;

· Perform risk analysis on transactions to determine if there are any fraud patterns;\

· Ensure that work is completed in accordance with established procedures and standards;

· Acquire and update knowledge on procedures related to relevant processes;

· Work well independently, complete assigned tasks in the established time frame, complete regular assignments without reminders or additional requests;

· Run investigations regarding payments that are unsuccessful;

· Liaise with other departments when required;

· Work on phone and emails channels

· Ensure that work is completed in accordance with established procedures and standards;

· Acquire and update knowledge on procedures related to relevant processes;

· Set clear team goals

· Oversee day-to-day operations

· Monitor team performance and report on metrics

· Discover training needs and provide coaching

· Recognize high performance and reward accomplishments

· Ensure service levels target for the team is met.

· Ensure customer metrics target for the team is met.

· Coordinate with internal and external customers as necessary

· Familiarize the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance

· Assure that the team addresses all relevant issues within our grab standard policy

· Ensure our team cost to serve is within budget

· Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort

· Ensure employee engagement scores is met.

· Provide the team with a vision of the project objectives

· Motivate and inspire team members

· Lead by setting a good example (role model)

· Coach and help develop team members

· Facilitate problem solving and collaboration

· Strive for team consensus and win-win agreements

· Ensure discussions and decisions lead toward closure

· Maintain healthy group dynamics

· Intervene when necessary to aid the group in resolving issues

Job requirement

Key requirements:

·         Degree & at least 2- 3 years experience in managing teams.

·         Good PC skills, especially MS Excel

·         In-depth knowledge of performance metrics

·         Excellent communication and leadership skills

·         Organizational and time-management skills

·         Decision-making skills

·         Possibility to work on weekends (flexible schedule)

·         Be detail and quality oriented as well as have strong analytical and problem solving skills.

·         Possess excellent verbal and written communication skills. (English & Vietnamese)

·         Be able to think outside the box and make balanced and unbiased decisions based on all available information.

·         Make balanced and unbiased decisions.

·         Demonstrate a strong customer service orientation as well as conflict management skills and the ability to deliver difficult messages in the best way possible.

·         Ability to demonstrate composure and a high degree of professionalism when in high pressure situations.