Risk Management Lead

Description

• Build and lead a team of highly motivated individuals

• Define strategies to reduce user fraud and internal risk, as well as establish controls

• Collaborate with key stakeholders to solve complex problem statements

Everyday, millions of users across Southeast Asia trust and rely on us here at Grab to get them from point A to point B in the safest and most efficient way possible. Monitoring closely and safeguarding the experience and safety of our customers, the User Trust Team acts as guardians and protectors of the community where ideas and complex data modelling are explored each day to improve our capabilities and help keep our passengers and drivers safe in all their journeys with us.

The work that we do and the problem statements that we solve each day here in the User Trust Team is not just important to both our users and our business, but immensely satisfying to say the least. Each day, we explore questions such as how do we catch the bad guys from gaming our system? How do we ensure that both our passengers and drivers are heading to the right location? How do we design a good incentive and promo scheme that encourages good behaviour? We worry about difficult situations so that our users and their loved ones sleep better at night.

As we expand into new territories and more people rely on us across Southeast Asia each day, we are looking for a competent Risk Management Lead to join our User Trust Team to help us combat the ever new and complex problems that we faced as the bad guys get more sophisticated. As the Risk Management Lead, you will develop a deep understanding of internal risk and controls with the use of data. You will lead the team in translating these insights into actionable recommendations to create a safer environment within Grab.

If you’re passionate about making the world a safer place while solving unique, complex and constantly evolving problems each day, this is your opportunity.

What you’ll get to do

• Lead and build a team of highly motivated analysts

• Plan and execute strategy & roadmaps, which include workforce planning and development of strategies and methods

• Coach and guide the team to perform at exceptional level and manage expectations with various stakeholders

• Develop a deep behavioral understanding and intuition of user behaviours, internal risk and controls with the use of data

• Translate these intuitions into recommendations and actions to reduce any exposure to risk

• Collaborate with various cross-functional groups such as Country Verticals and User Trust Country Risk to understand the business needs and to act upon the insights developed

• Travel within SEA region

Requirements

• Degree or Professional Qualification in a related field

• At least 3-5 years of experience in leading a team or people management

• Experience in data analytics, data mining, and data analyses using R, SQL, Python, or any JVM languages

• Strong experience with metrics and reporting

• Experience in data visualisation using Tableau

• Excellent written and verbal communication skills along with strong training skills

• Detail-oriented and efficient time manager who is able to thrive in a dynamic and fast-paced working environment

(Really) Nice-to-haves

• Experience in internal audit or risk analytics

• Good understanding of the fraud space with hands-on knowledge of fraud, payments, and risk

• Proficiency in a local SEA language

• Working experience in a startup environment