Work location: Singapore
Salary:
Industry: Administrative / Clerical
ABOUT JOB
The Retention & Operations Manager is in charge of retaining drivers and riders, improving processes and the end to end experience. He works with customer experience to ensure amazing support services for our rider and driver partner community. He/she will be the voice of the riders and drivers and will work closely with Product, Engineering, regional marketing and Customer experience to ensure high retention rates. This awesome person should have a combination of data focused analytical thinking, strong communication skills, the ability to develop effective processes, customer obsessed policies, generate strong engaging copy and organize events that communicates with our users our energy and appreciation for them.
WHAT YOU’LL DO
You will be in charge of rider and driver experience by identifying and eliminating inefficiencies and from weaknesses in our community’s experience. You will do this by:
WHAT YOU NEED TO HAVE
BACKGROUND AND PREFERRED QUALIFICATIONS
Experience in managing a driven, high performing, diversified and motivated team
Operations or Product Management with experience improving and automating processes
2-6 years of related work experience
Data analytics and strong excel skills are a MUST
Proficiency in English is mandatory and one other Southeast Asian language would be a plus
Get to know Grab:
Grab is more than just the leading ride-hailing and mobile payments platform in Southeast Asia. We use data and technology to improve everything from transportation to payments and financial services across a region of more than 620 million people. We work with governments, drivers, passengers, merchants, and the community, to solve critical problems in Southeast Asia.
Grab began as a taxi-hailing app in 2012, but we have since extended our product platform to include GrabCar, GrabShare, GrabBike, GrabHitch, GrabExpress, GrabFood, GrabCoach, GrabShuttle, GrabCycle. We recently launched our fintech platform – GrabFinancial, which consists of payments, lending and insurance. Our latest addition is GrabVentures, an in-house incubation platform. We are focused on pioneering new commuting and payment alternatives for drivers and passengers with an emphasis on convenience, safety, and reliability. Currently, we offer services in 8 countries. Our R&D offices are in Singapore, Seattle, Beijing, Bangalore, Jakarta and Vietnam. We aspire to unlock the true potential of Southeast Asia and look for like-minded individuals to join us on this ride.
If you share our vision of driving South East Asia forward, apply to join our team today.
Grab Vietnam