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Representatives, Rewards Club

Công Ty TNHH Phát Triển Nam Hội An
Updated: 21/06/2019
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Employment Information

  • Work location: Quang Nam

    Salary:

  • Level: Entry Level

Benefits

Insurance, Travel opportunities, Incentive bonus, Health checkup, Training & Development, Salary review

Job requirement

  • Responsible for all activities related to membership acquisition and to maintain a high level of data accuracy on membership database.
  • Ensure all standard operation procedures and audit procedures are being followed for all functions and activities at casino membership counter.
  • Assist Shift Manager to ensure all IT peripherals and equipment are in good working order, and liaise with relevant IT support team in managing the system downtime and equipment maintenance.
  • Interact with guests which may include solving customer disputes through some means of compensation within department guidelines.
  • Promote a high level of excellent customer service to all customers to build and expand customer relationships and service delivery. 
  • Response via phone call or email to guests and other departments queries, requests and/ or complaints with regards to casino membership and loyalty program.
  • Remain knowledgeable on company’s product and property knowledge, up to but not limited to events, promotion offers, room categories, food and beverage offerings and the entertainment calendar.
  • Coordinate with the gaming operation department to identify new and experienced players with intention of recruiting them in casino membership or educating them in casino rewards.
  • Carry out promotion of special events when required through telephone contact and/or personal communication, attending such events and participating when appropriate.
  • Communicate, both orally and in writing, to current, new and past guests answering questions, extending invitations and resolving any related disputes, as necessary.

Company Overview

Công Ty TNHH Phát Triển Nam Hội An

http://career.hoiana.com Number of employees: 25-99

Hoi An South Development Project is located in Thang Binh and Duy Xuyen District, Quang Nam Province. The Project includes nearly 1,000 hectares with total... View more

Representatives, Rewards Club

Công Ty TNHH Phát Triển Nam Hội An

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