Reliability Operations Associate, GrabFood Yogyakarta

Get to know the role:

Support the GrabFood City General Manager and marketplace team in driving key operations initiatives for GrabFood to grow and improve in reliability in Yogyakarta. You will focus on initiatives to optimise the GrabFood product from driving efficiency to unlocking potential growth.

The day-to-day activities:

• Using data to identify operational pain points, assessing root causes and proposing solutions that will lead to improvement in business and reliability metrics

• Support the GrabFood team through process improvement, and logistics on city and sub-region projects with a focus on Merchants, Drivers and Eaters

• Work closely with the merchant operations, marketplace, and account management teams to streamline processes

• Manage a team of contractors to execute hyper-local projects across the city

What You'll Need

• Bachelor's degree

• Advanced written and spoken English

• Ability to speak Javanese is ideal

• Strong analytical skills - thrives in analyzing and assessing data, brainstorming on potential solutions to systemic problems

• Keen attention to detail

• Good communication skills to be able to interact with internal and external stakeholders

• Data driven - ability to manipulate and use data to address customer pain points and improve the user experience