Regional IT Systems Engineer

Get to know our Team:

Grabber Technology Services (GTS) aims to be a technology leader that provides predictive and seamless experiences to all Grab employees (Grabbers). We are a diverse team of technology practitioners looking to outserving Grabbers with positive, personalised IT experiences. We are looking for individuals with similar customer-centric and innovative values to join our growing team.

Get to know the Role:

You will be part of a talented team of IT engineers, delivering mission critical infrastructure and ensuring the highest level of availability of our internal tools - from dashboard monitoring and actions, to configuration and fine tuning. You will be the point of contact for incident responses - dealing with alerts and outstanding items on dashboard, and reporting of incident reports, and post-mortem. You will look through and manage policies - including creating, reviewing, updating and managing endpoint policies. You constantly look to increase system efficiency and lower human intervention by writing and maintaining custom scripts, manage APIs and workflow automation. As the 2nd and 3rd level support you will provide assistance for escalations from IT support team and liaising with vendors and other IT personnel for problem resolution when needed.

The must haves:

• BS/MS degree in Computer Science, Engineering or a related subject.

• Proven working experience in installing, configuring and troubleshooting Windows, Mac and Linux in a NON-AD environment and various SaaS platforms.

• IT Operation savvy, able to handle incidents, outages and maintenances by exercising ITIL framework.

• Solid cloud operation experience. AWS prefered.

• Experience with REST / RESTful APIs and SSO ( SAML 2.0, oAuth etc).

• Experience with monitoring - Amazon Cloudwatch; Configuration management systems - Chef / Jenkins / Puppet.

• Solid scripting skills is a must, can be either one of PowerShell, Bash, Python, Ruby or JavaScript.

• Solid networking knowledge.