Get to know our Team:
Our IT team prides themselves on working on the following factors:
-G-reat user experience
-R-eliable and scalable infrastructure
-A-utomation and digital transformations
-B-adas$ business support
Get to know the Role:
- As the Regional AV Executive within the corporate IT team, you will be responsible to maintain, find and repair reported issues within the AV environment
- Maintenance and restoration of VC operations.
- Operations validation against documented VC standards.
- VC installations, updates and troubleshooting.
- Inbound support ticket management.
- Escalation of complex issues to appropriate support teams.
- Set-up and break down audio-visual equipment for meetings and events, such as, projectors, microphones, speakers, etc.
- Operate and monitor equipment during meetings, such as sound levels, remote cameras, video playback, and webcasting
- Communicate with users regarding requirements for upcoming Townhall or high level events.
- Connect Windows and Mac devices to Audio Visual equipment.
- Instruct users in operation of equipment, if necessary.
- Training for AV systems
The must haves:
- Strong technical/troubleshooting skills
- Experience with AV integration; working knowledge of how basic rooms systems work
- Experience with video conferencing systems like Zoom Video Communications
- Understanding of networking technology, video transmission over network and audio/video signal flow
- Experience working with Crestron equipment, audio DSPs and Dante microphone systems
- Comfortable working with Mac OS, Windows, Google Apps, Zendesk
- Ability to respond to changes in a short time frame
- Excellent interpersonal and communication skills
- Familiarity with live productions: soundboards, camera controllers, etc.
- Knowledge of streaming technologies
- In-depth live event production experience
- Basic knowledge on IT support like troubleshooting Mac and Windows laptops etc
