Evaluate call quality of Phone Verification, Customer Service and Telesales staff.
Training staff to improve call quality and customer service of the company
Running training sections for new employees
Propose training plan, coaching and implement staff performance evaluation
Give suggestions about new changes and improvements for training materials
Propose solutions and recommendations to improve and enhance the quality of customer care for line manager to minimize risks and errors.
Write processing procedures for Customer Care programs
Track and report the working results of the teams daily or monthly
Prepare call quality report of employees by daily, weekly, monthly and other relevant reports if required
Analysis campaign reports of the department
Other tasks will be assigned if any
Bachelor Degree or College Degree in Business Management, Banking/Finance or other related fields.
At least 1-2 years experience in QA/QC for call center, bank or finance company.
Good command of English, both in speaking and writing
Experienced in training and coaching.
Experienced in image editing - Photoshop is a plus
Good at logical thinking and problem-solving skill
Good communication and inspiration for employees.
Job type: Permanent
Number of employees:
MoneyCat is among Russia’s TOP-3 online loans services provider led by techno-financial experts working on a mission to bring simplicity and convenience in the...
MoneyCat is among Russia’s TOP-3 online loans services provider led by techno-financial experts working on a mission to bring simplicity and convenience in the way people borrow money. We use innovative technologies and allow our customers to access lending services quickly. No formal approval procedures. Customers are able to get the loan approved within 24 hours without visiting the bank. The headquarter is in Moscow, Russia and Ho Chi Minh Office have been operating for more than 02 years, which is one of the leading fintech companies in Vietnam followed the legal procedure.