To Say Hello!

Find next jobs

job_search_content_direct

Quality Monitoring Specialist/Chuyên viên Kiểm soát Chất lượng

CÔNG TY TNHH ĐẦU TƯ VÀ TƯ VẤN ONECLICK
Updated: 08/04/2021

Employment Information

Benefits

  • Chế độ bảo hiểm
  • Du Lịch
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
  • Nghỉ phép năm

Job requirement

  • Evaluate call quality of Phone Verification, Customer Service and Telesales staff.
  • Training staff to improve call quality and customer service of the company
  • Running training sections for new employees
  • Propose training plan, coaching and implement staff performance evaluation
  • Give suggestions about new changes and improvements for training materials
  • Propose solutions and recommendations to improve and enhance the quality of customer care for line manager to minimize risks and errors.
  • Write processing procedures for Customer Care programs
  • Track and report the working results of the teams daily or monthly
  • Prepare call quality report of employees by daily, weekly, monthly and other relevant reports if required
  • Analysis campaign reports of the department
  • Other tasks will be assigned if any

Job requirement

  • Bachelor Degree or College Degree in Business Management, Banking/Finance or other related fields.
  • At least 1-2 years experience in QA/QC for call center, bank or finance company.
  • Good command of English, both in speaking and writing
  • Experienced in training and coaching.
  • Experienced in image editing - Photoshop is a plus
  • Good at logical thinking and problem-solving skill
  • Good communication and inspiration for employees.

More Information

  • Qualification: Bachelor
  • Age: Unlimited
  • Job type: Permanent

Company Overview

MONEYCAT VIETNAM

www.linkedin.com/company/moneycat-asia Number of employees: 100

MoneyCat is among Russia’s TOP-3 online loans services provider led by techno-financial experts working on a mission to bring simplicity and convenience in the... View more

Quality Monitoring Specialist/Chuyên viên Kiểm soát Chất lượng

CÔNG TY TNHH ĐẦU TƯ VÀ TƯ VẤN ONECLICK