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Quality Control Manager, GrabPay VN

Grab Vietnam
Updated: 04/05/2019

Employment Information

Job requirement

The day-to-day activities:

  • Organize QC executive team follow all process and quality condition of merchant Acquisition Process/ Sale Agent/ Merchant performance on field.
  • Monitoring, reporting, and recommending for improvement
  • Participating in planning and auditing, controlling the full process based on quality and performance.
  • Recommend ways to improve processes, penalties and guidelines based on actual case, reviews and observations.
  • Provide clear, detailed and actionable constructive feedback and recommendations to the stakeholders
  • Participate in vertical meetings to ensure stakeholder feedback affecting quality guidelines and expected behaviors are integrated to the quality standard
  • Document quality assessments and feedback.
  • Internal and external reporting as needed

Key requirements:

  • At least 5 years of experience in a similar role
  • Good English in written and spoken communication
  • Able to work under high pressure
  • Strong acumen in data analysis, reporting, time management, and organizational skills
  • Proficiency in MS Office applications (e.g., Word, Excel, and PowerPoint)
  • Hard working, enthusiastic, keen on learning
  • Able to make key business decisions or provide solid recommendations based on data & analytical thinking
  • Self-starter and ability to work well in a fast-paced environment
  • Passionate about the social mission and making a positive impact in emerging markets

Company Overview

Grab Vietnam

Quality Control Manager, GrabPay VN

Grab Vietnam