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Quality Assurance (QA) Senior Supervisor

  • Work location: Ho Chi Minh

    Industry: Banking

  • Level: Experienced (Non - Manager)

    Deadline to apply: 31-12-2019

  • Salary: Negotiable

Job requirement

- Ensure QA team’s good performance & deliver expected results
- Primary champion and executor of quality and service excellence in addition to business process improvement that enhance customer experience
- Understand business goals, identify performance gaps, root cause and recommend solution
- Maintain the effective Sale Quality matrix to control wrong sale’s behaviour, monitor & guide the execution of disciplinary action within Smart Credit Division
- Provide support, guidance and advice to Sale Managers about quality & risk control
- Provide data to Training Team to close the loop on total quality management

Job requirement

- Working knowledge of quality monitoring and developing quality assurance initiatives
- 3 year experience in managing team with proven coaching skills to develop team
- Ability to multi-task, several work deliveries; set priorities and meet deadlines with little supervision; desire to take ownerships of tasks assigned, take initiative and drive to results
- Strong analytical, design and development skills
- Good communication and interpersonal skills

Benefits

Insurance, Health checkup, Salary review, Allowances, Annual Leave