Controlling call quality by auditing agents’ performance and coaching; refresh training and testing weekly
Monitoring BPO QA & Trainer Team by calibration and meeting weekly and quiz score of agent
Monitoring Customer Satisfaction of CS by reporting CSAT, through NPS for action plans weekly
Testing new agents from Inhouse and BPO Teams
At least 1-2 years Customer Service experience
Experience in handling a team of QA and Training
Strong Customer Service approach
Good at English
22 - 27
Job type: Permanent
NINJA VAN VIỆT NAM
Number of employees:
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia....
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. In January 2018, we raised one of the largest Series C rounds every in Southeast Asia and are well-positioned for our next phase of rapid growth.