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QA Training Executive

NINJA VAN
Updated: 15/10/2020

Employment Information

Benefits

  • Laptop
  • Chế độ bảo hiểm
  • Du Lịch
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
  • Nghỉ phép năm

Job requirement

  • Controlling call quality by auditing agents’ performance and coaching; refresh training and testing weekly
  • Monitoring BPO QA & Trainer Team by calibration and meeting weekly and quiz score of agent
  • Monitoring Customer Satisfaction of CS by reporting CSAT, through NPS for action plans weekly
  • Testing new agents from Inhouse and BPO Teams

Job requirement

  • At least 1-2 years Customer Service experience
  • Experience in handling a team of QA and Training
  • Strong Customer Service approach
  • Good at English

More Information

  • Qualification: Đại học
  • Age: 22 - 27
  • Job type: Permanent

Company Overview

NINJA VAN VIỆT NAM

www.ninjavan.co Number of employees: 3000-5000

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia.... View more

QA Training Executive

NINJA VAN