QA&Training Executive (Contract Processing Team)

Insurance, Travel opportunities, Incentive bonus, Training & Development, Salary review, Allowances, Annual Leave

TASK ACHIEVEMENT / NHIỆM VỤ CHÍNH

- Cooperate with business dept. to get align, build up and update training material

- Build up and update knowledge base to storage and show up all information related to product and process

- Make training plan, deliver training course to newcomer and re-training for the old one

- Design test content and make plan for examination (include setting up: upload to system, notify Agent, and follow up timeline…)

- Make training report

- Analyze QA report to find out points of coaching/re-training for improvement

- Collect ideas from business, analyze and give proposal for system/process/procedure improvement

- To be representative of QA to discuss with Head of Sales Channel/Sales Performance to find out the causes effect on Sales Volume (Products, Procedure, Staff soft skills, System Support, Lead generation…)

OTHER TASK (if any) / NHIỆM VỤ KHÁC (nếu có)

- Assign by QC Supervisor or Business Operations Manager