Program Manager - Technical Learning and Development ( SG)

Grab's Technical Learning and Development team develops curriculum, content, and training programs to onboard and continuously supercharge the technical expertise of our internal engineering, product, UX, analytics organizations. We seek an experienced, program manager to develop scalable learning programs that help our learners worldwide to be more effective in their roles through both online resources and instructor-led courses. You must act fast yet strategically with a passion for helping people learn.

This role requires you to manage cross-functional training programs, logistics, and operations, including building and maintaining specific curriculum when needed. You are responsible for driving technical course development and their rollout. You'll own areas of the program to enable scalable learning across the different roles and locales.

The ideal candidate is an independent self-starter whose background demonstrates that they can drive complex projects, ideally technical, collaborating with technologists and subject matter experts, and have a high tolerance for ambiguity leaning toward action.

Responsibilities:

• Develop frameworks and solutions that can quickly scale across the global teams.

• Drive customer obsession based immersion programs targeting tech teams for new and existing Grabbers.

• Lead projects that provide clear timelines throughout, communicating with partners/stakeholders, and selecting appropriate measures for implementation.

• Support program strategy for technical training and development.

• Structure and run onboarding programs for varying bands of technical roles encompassing backend, web, mobile development plus product, design, and analytics. The main measure of these programs’ success is to measure uptick in engineering and online teams’ productivity.

• Identify gaps and pain-points in learning and knowledge by working with subject matter experts. Gather and analyze data to critically evaluate and improve the user experience, assess global impact, and recommend solutions.

• Drive the development of instructional courses and materials (tutorials, interactive digital media, user guides, trainer guides, tests, etc.) for internal teams in different geographies.

• Manage LMS tool integrations and implementations.

Basic Qualifications:

• 3+ years of relevant work experience managing programs focused on technical projects including experience ideally in the training and learning development domain.

• Strong analytical and program management skills.

• Strong written and verbal communication skills as well as presentation skills.

• Experience working directly with engineering, product, and UX teams.

• Diligent attention to detail maintaining a high-quality bar.

• A self-starter willing to dive deep, experiment rapidly and get things done even in highly ambiguous environments.

Preferred Qualifications:

• Experience in handling complex technical projects.

• Experience in running tech immersion programs and managing events.

• Experience in developing and facilitating courses for adult learners.

• Experience in instructional design, technical writing, and learning development principles and tools.