Program Manager, Customer Experience

Get to know our Team:
Customer Experience (CE) team drives one of our core values ‘Outserve Our Customers’ and provide support to in-country business units and a wide range of verticals. Promoting ease to our driver partners and passengers in customer support transactions focusing on quality and customer satisfactions.

Get to know the Role:

We are undergoing a transformation with the goal of relaying consumer insight into action via a “Digital First” outserve strategy, that empower consumers, streamlines operations, grows sales and builds the brand. As such, we are seeking skilled Program Managers that drive several interconnected projects that will deliver long-term benefits for our consumers. You will collaborate with Grabbers across the organization, championing for and creating a customer-centric journey that helps our drivers, and passengers get the most out of our products.

The ideal candidate:

An experienced Program Manager with a passion for articulating and architecting a program’s strategy objectives and overseeing several projects to ensure the program’s goal is met.

Please share work samples that demonstrate your capabilities and any supporting data showing you know how to deliver results for customers. Join our amazing team and help us build pure awesomeness!

The day-to-day activities:

• Manage and coordinate workflows with project managers and schedules, requirements, goals and assignments as required

• Utilize Project Management systems and methodologies to drive projects efficiently and successfully to completion under tight deadlines

• Collaborate inter-departmentally to help drive help experience improvements including creation, design, features, and presentation

• Work with product, marketing, engineering, design, and customer experience groups to build a contextual, intuitive, relevant self-serve experience

The must haves:

• Minimum 5-8 years of relevant experience
• Diploma with a technology or business emphasis, or equivalent education or experience
• Experience with technology and consulting oriented project and program management
• Experience with program and project management tools
• Excellent communication and partnership skills to build consensus and drive outcomes across the organization
• Strong analytical and problem solving skills
• Ability to manage multiple projects and tasks, drive projects with aggressive timelines, and work flexible non-standard hours
• Self-starter, technically competent, quick learner, problem solver, data driven, passionate professional with strong interpersonal, cross-team collaboration and communication skills ​