JOB RESPONSIBILITIES:
Conduct and manage product knowledge training:
- Deliver training on product knowledge for all new employees and assess their understanding post-training.
- Update and provide training on new product knowledge for Sales, Marketing teams, PGs in activation campaigns, business partner staffs, and employees in overseas markets.
- Facilitate interactive training formats such as role-play sessions to boost confidence and practical application among the Sales team.
Design and update training materials:
- Develop engaging lesson plans tailored to the training audience and duration, with inspiring highlights to motivate learners.
- Create and update training manuals, product knowledge content, consultative selling skills materials, Q&A sets, and post-training assessments.
- Ensure the training content is accurate, easy to understand, and adapted to diverse learners.
Provide product-related support across departments:
- Collaborate with Sales, Marketing, and Market Development departments to create effective reference tools: product highlights, key benefits, FAQs for customer inquiries.
- Support the management in analyzing and compiling comparison tables between authentic and counterfeit products upon BOD request.
Other responsibilities:
- Request and manage product samples for training and display purposes in offices; monitor expiry dates of these samples.
- Perform additional tasks as assigned by the HR & Administration Director.
