Product Excellence Associate Manager

Laptop, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Founded in 2009 in Orange County, California, Yes4All has grown to become one of the leading names in the fitness, furniture and lifestyle market. A significant player in e-commerce since 2016, we were among the first invited to Amazon’s Vendor Central (AVC) program and have been a top-12 Sports & Outdoors brand on Amazon since 2021.

We expanded our presence across the USA and 17 international markets, reaching $132M GMV with 74% YoY growth in 2023, achieving 26% YoY GMV growth in 2024 and a 3.5X increase in EBITDA. With 2,000+ SKUs on platforms like Amazon, Wayfair, and Walmart, we continue to scale.

Guided by Mr. Nguyen Chi My, we leverage Vietnam’s competitive strengths and strategic manufacturing partnerships to drive innovation. Beyond our own success, we empower Vietnamese SMEs, providing expertise to scale internationally.

At Yes4All, our people are at the heart of our success. We empower our team members to Shine The S.E.A by embracing extreme ownership, which fosters authentic and trust-based collaboration and drives sustainable value creation. As part of the CriTICal SquaD, our members embody core competencies that set us apart. We foster a dynamic and supportive environment, encouraging individuals to grow, take initiative, and make incredible impacts.

Our vision: To become the global leader in innovative products and services, delivering excellence, quality and affordability for all.

Our mission: To empower global consumers with access to quality and affordable products through innovative e-commerce solutions, while fueling the success of innovators, brands and manufacturers.

Join us and be part of a passionate team that is redefining the fitness and lifestyle industry!

I. JOB DECRIPTIONS

1. Lead the Product Excellence team

Assign, coach, foster an improvement mindset, and align with TQM goals (not Product Quality day-to-day).

2. Initiate and manage cross-functional improvement projects

Lead initiatives focusing on reducing defects, improving process efficiency, and optimizing mass production flow (not Product Quality inspection).

3. Analyze recurring product/operational issues and drive RCA/CAPA with relevant functions

Coordinate with PD, Sourcing, Product Quality, Vendors, and CS for root cause analysis and solution (focus on system/process, not line inspection).

For repeated manufacturing issues, work directly with factories to identify and resolve root causes. For issues related to design, collaborate closely with the Product Development (PD) team to drive effective solutions.

4. Standardize and enhance SOPs, checklists, and process flows

Develop/update documentation for process excellence, share best practices, and roll out to teams

5. Drive risk assessment & critical issue escalation for product performance (not compliance issues of Product Quality)

Identify potential risks/market feedback, lead escalation to management for resolution (do not handle product release QC).

6. Own supplier/process performance scorecards (collaborating with Product Quality, not auditing)

Analyze scorecard data, recommend process changes, and facilitate supplier improvement (not issue quality holds).

7. Provide data analytics, trend insights, and improvement recommendations to management

Compile and analyze performance/market data, present recommendations to the TQM Head/Board.

8. Build a continuous improvement culture and capability

Organize training, promote Lean/Kaizen/PDCA, and encourage ownership across teams (not run Product Quality compliance audits).

9. Act as main contact for cross-functional projects impacting product excellence (not day-to-day quality gatekeeping)

Coordinate cross-team initiatives (PD, Sourcing, CS, Product Quality) for long-term process/product excellence.