Get to know our Team:
As a member of our GrabFamily, not only will your skillsets be capitalized but you will also develop your untapped potential and be inspired with some of the most amazing minds in the industry. Our team consists of young but experienced individuals who are tenacious and energized by the fact that we exist to make a change - a change that has made a societal impact in Southeast Asia.
The day-to-day activities:
- Lead the Process Quality Control team, provide mentorship, coaching and support the team.
- Manage emerging trends in documentation quality, legal and tax compliance requirements and ensure compliance of operational teams in onboarding and document collection processes.
- Create and revise guidelines and process in coordination with Quality Assurance team to ensure onboarding and document renewal requirements match external and internal commitments.
- Monitoring, reporting, and identifying emerging issues in the driver on-boarding and monitoring process.
- Participating in planning and auditing, controlling the full cycle of drivers’ quality and performance.
- Provide clear, detailed and actionable constructive feedback and recommendations to related teams
- Document quality assessments and feedback.
- Internal and external reporting as needed.
- Additional tasks as required by the Quality Control Manager.
The must haves:
- Bachelor or higher
- At least 5 years of experience in a relevant field
- Experience working under complicated and changing regulatory frameworks.
- Excellent English in written and spoken communication.
- Highly detail oriented.
- Able to work under high pressure.
- Strong acumen in data analysis, reporting, time management, and organizational skills
- Proficiency in MS Office applications (e.g., Word, Excel)
- Good communication skills, honestly, high responsibility
- Planning skills, work independently
- Problem solving skills, good communication skills
- Leadership, management skill
