Process Excellence Manager, GrabFood Operations

IN YOUR ROLE, YOU WILL:

• As Process Excellence champion of Operations Support, creates, owns and maintains all support processes to achieve operations excellence.
• Support multiple business process improvement projects with various operations teams
• Facilitate quality and change management processes
• Conduct workshops with process stakeholders, facilitate brainstorming sessions to identify process gaps and chart out improvement action plans
• Identify and collect data on various metrics to create performance baselines and identify action plans to improve baselines
• Identify the best operations process, mapped with the tools in use, to improve the productivity of the team.

 
AS OUR IDEAL CANDIDATE, YOU HAVE:

• At least 5 years of experience in the same capacity
• Strong exposure to strategic problem solving and root cause analysis methodologies
• Skilled in process flow documentation.
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail

GET TO KNOW GRAB:

Grab is more than just the leading ride-hailing and mobile payments platform in Southeast Asia. We use data and technology to improve everything from transportation to payments and financial services across a region of more than 620 million people. We work with governments, drivers, passengers, merchants, and the community, to solve critical problems in Southeast Asia.

Grab began as a taxi-hailing app in 2012, but we have since extended our product platform to include GrabCar, GrabShare, GrabBike, GrabHitch, GrabExpress, GrabFood, GrabCoach, GrabShuttle, GrabCycle. We recently launched our fintech platform – GrabFinancial, which consists of payments, lending and insurance. Our latest addition is GrabVentures, an in-house incubation platform. We are focused on pioneering new commuting and payment alternatives for drivers and passengers with an emphasis on convenience, safety, and reliability. Currently, we offer services in 8 countries. Our R&D offices are in Singapore, Seattle, Beijing, Bangalore, Jakarta and Vietnam. We aspire to unlock the true potential of Southeast Asia and look for like-minded individuals to join us on this ride.