*** Summary:
AIM is a leading provider of hygiene solutions. We are committed to protecting our clients' health, property, and businesses through environmentally responsible and scientifically sound practices. We are currently seeking a highly skilled and motivated Pest Control Application Service Manager / Expert to lead and elevate our service delivery team.
In this pivotal role, you will be responsible for ensuring the efficient, safe, and high-quality application of pest control treatments. You will serve as the technical expert, providing guidance, training, and support to our service technicians while continuously optimizing our application methodologies and service standards. This role requires a deep understanding of pest biology, application techniques, equipment operation, and relevant safety regulations.
*** Performance objectives:
- Lead and Manage the Application Service Team: Supervise, mentor, and evaluate a team of pest control technicians, fostering a culture of excellence, safety, and continuous improvement.
- Technical Expertise and Support: Serve as the go-to technical expert on pest identification, treatment strategies, application techniques, and product knowledge. Provide on-the-job training and ongoing technical support to service technicians.
- Service Quality and Efficiency: Develop, implement, and monitor service protocols and quality control measures to ensure consistent, effective, and efficient pest control applications.
- Equipment Management: Oversee the maintenance, repair, and inventory of all application equipment, ensuring it is in safe and optimal working condition. Evaluate and recommend new equipment as needed.
- Safety and Compliance: Ensure all application activities comply with relevant local, national, and international regulations, as well as company safety policies and procedures. Conduct safety audits and implement corrective actions as necessary.
- Treatment Planning and Optimization: Collaborate with sales and service teams to develop tailored treatment plans based on client needs and pest infestations. Continuously evaluate and optimize application methods and product usage for maximum effectiveness and cost-efficiency.
- Product Knowledge and Evaluation: Stay up-to-date on the latest pest control products, technologies, and best practices. Evaluate new products and application techniques for potential implementation.
- Client Communication and Problem Solving: Assist in resolving complex pest issues and address client inquiries related to application procedures and treatment effectiveness. Maintain strong professional relationships with clients.
- Record Keeping and Reporting: Ensure accurate and timely completion of service reports, treatment records, and other required documentation. Analyze service data to identify trends and areas for improvement.
- Training and Development: Develop and deliver comprehensive training programs for new and existing service technicians on application techniques, safety procedures, and product knowledge.
