Payment Operations Manager

Get to know our Team:

As a member of our GrabFamily, not only will your skill-sets be capitalized but you will also develop your untapped potential and be inspired with some of the most amazing minds in the industry. Our team consists of young but experienced individuals who are tenacious and energized by the fact that we exist to make a change - a change that has made a societal impact in Southeast Asia.

The day-to-day activities:

• Mentor, train, and review the work of assigned associates

• Ensures accurate and timely payment to partners

• Maintain accurate accounts of payments to partners for financial audit and reporting

• Work closely with Customer Service & Finance departments to investigate & manage partner inquiries and disputes on payments & incentives

• Assist in improving company payment policies and procedures in a fast changing business environment

• Manage reporting and analysis across payment campaigns, using data to drive better campaigns through a test and learn approach

• Leverage insights around different payments use cases to drive a compelling communications narrative for payment

What the individual would be like:

• At least 4-5 years of working experience in similar roles, including at least 1 year experience leading a team

• Diploma or Degree in Finance/Accountancy or related major

• Good problem solving skills

• Strong relationship management skills

• Attention to detail and excellent with numbers

• Good to have auditing / process improvement background

• Good written & spoken English

• Must be well versed with Excel formulas and functions (e.g. data lookup function, IF conditional function, advanced pivot table)

• Experience with using Excel Macros / SAP systems an advantage